Privacy Policy
LMentz of Pulse
Website: https://lmentz.com.au
LMentz of Pulse respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the LMentz of Pulse website.
LMentz of Pulse operates in Australia and provides PEMF therapy services for horses and dogs.
1. Who we are
LMentz of Pulse is the operator of this website.
Our website address is:
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.
2. What personal information we collect
Depending on how you interact with our website and services, we may collect personal information including:
- Your name
- Phone number
- Location or suburb
- Information you provide when making an enquiry or booking
- Information about your horse, dog or other animal when relevant to providing our services
- Information contained in messages, enquiries, feedback or other communications you send to us
- Payment or transaction information where required to process a booking or payment
- Website usage information, such as IP address, browser type and device information
- Any other information you voluntarily provide to us
We generally only collect information that is reasonably necessary for operating our business, responding to enquiries, arranging appointments and providing our services.
3. How we collect personal information
We may collect personal information:
- Directly from you when you complete a contact or enquiry form
- When you make a booking or request an appointment
- When you contact us by email, phone, social media or another communication method
- When you purchase or arrange services from us
- When you interact with our website
- Through cookies, analytics or other website technologies
- From third-party services used to operate our website or process bookings and payments
Where reasonably possible, we collect personal information directly from you.
4. Contact forms
If you submit an enquiry through a contact form on our website, we may collect the information you provide, such as your name, email address, phone number and the details of your enquiry.
We use this information to:
- Respond to your enquiry
- Provide information about our services
- Arrange or manage appointments
- Communicate with you about your booking or services
- Provide customer support
- Keep appropriate business records
We do not use information submitted through our contact forms for unrelated purposes unless permitted or required by law.
5. Information about animals
When you arrange PEMF therapy through LMentz of Pulse, you may voluntarily provide information about your horse, dog or other animal.
This may include the animal’s:
- Name
- Age
- Breed
- Medical or injury history
- Current condition or symptoms
- Treatment history
- Veterinary information
- Photographs or videos
This information is used to help us understand your animal’s circumstances and provide our services appropriately.
You should only provide information that you are comfortable sharing with us and that is relevant to the services being provided.
6. Comments
If comments are enabled on the website and you leave a comment, we may collect the information shown in the comment form, along with your IP address and browser user-agent information to assist with spam detection.
An anonymised string created from your email address may be provided to the Gravatar service to determine whether you are using it.
Gravatar’s privacy policy is available here:
If your comment is approved, your profile picture may be visible publicly in connection with your comment, depending on the services and settings used by the website.
7. Media and images
If you upload images to the website, you should avoid uploading images containing embedded location information, such as GPS or EXIF data, unless you are comfortable with that information potentially being accessible.
Images published on the website may be visible to members of the public and may potentially be downloaded or copied.
8. Cookies
Our website may use cookies and similar technologies to improve website functionality, security and user experience.
Cookies are small files stored on your device by your web browser.
Depending on the features enabled on our website, cookies may be used to:
- Remember preferences
- Enable website functionality
- Maintain security
- Understand how visitors use the website
- Support analytics and website performance
- Improve our website and services
Some cookies may be placed by third-party services that operate on or through our website.
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
If WordPress features are enabled, the website may also use temporary cookies for login, comments or editing functions.
9. Embedded content from other websites
Pages or articles on our website may include embedded content, such as videos, images, maps, social media posts or articles from other websites.
Embedded content from another website may behave in the same way as if you had visited that website directly.
Those third-party websites may collect information about you, use cookies, collect analytics data or monitor your interaction with their content.
We recommend reviewing the privacy policies of third-party websites before interacting with their embedded content.
10. Analytics
We may use website analytics services to understand how visitors use our website and to improve its performance and content.
Analytics information may include:
- Pages visited
- Approximate location
- Device and browser information
- How visitors arrived at our website
- Time spent on pages
- General website usage information
Where third-party analytics services are used, those providers may collect and process information in accordance with their own privacy policies.
11. How we use personal information
We may collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries
- Managing bookings and appointments
- Providing PEMF therapy services
- Communicating with clients
- Processing payments
- Providing customer support
- Improving our website and services
- Managing our business and maintaining business records
- Sending relevant business communications where permitted
- Preventing spam, fraud or misuse of our website
- Complying with legal or regulatory obligations
- Protecting the rights, property and safety of LMentz of Pulse, our clients and others
We will generally only use personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, or another purpose permitted or required by law.
12. Direct marketing
We may occasionally send you information about LMentz of Pulse services, promotions, updates or other relevant business information where permitted by law.
You may ask us to stop sending marketing communications at any time.
If you no longer wish to receive marketing communications, you can contact us and request to be removed from our marketing communications.
13. Who we share your information with
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
- Website hosting and technology providers
- Booking or appointment service providers
- Payment providers
- Email or communication providers
- Website analytics providers
- IT and technical support providers
- Professional advisers where reasonably necessary
- Government authorities or law enforcement where required or authorised by law
We only provide third parties with information reasonably necessary for the relevant purpose.
14. Overseas disclosure
Some third-party technology, hosting, analytics, payment, communication or other service providers may operate outside Australia or store information overseas.
Where this occurs, your personal information may be disclosed to or stored in countries outside Australia.
The location of overseas providers may change as our website and service providers change.
Where required by applicable privacy laws, we will take reasonable steps to ensure that overseas disclosures are handled appropriately.
15. How long we retain your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect our legitimate business interests.
The length of time information is retained will depend on the type of information and why it was collected.
Where information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely delete or de-identify it.
If you leave a website comment, the comment and associated information may be retained for as long as reasonably necessary for website administration and moderation.
16. How we protect your information
LMentz of Pulse takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include:
- Password protection
- Secure website connections
- Access controls
- Appropriate third-party service security
- Secure storage and handling practices
- Limiting access to personal information where reasonably necessary
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
17. Data breaches
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws.
Where legally required, we will notify affected individuals and/or the relevant regulatory authority.
We will also take reasonable steps to contain, investigate and address any privacy or security incident.
18. Your rights to access and correct your information
You may request access to personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date or misleading.
To make a request, please contact LMentz of Pulse using the contact details on our website.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, we may be unable to provide access or make a requested correction where permitted or required by law. If this occurs, we will explain the reason where reasonably possible.
19. Your privacy complaints
If you believe LMentz of Pulse has mishandled your personal information or breached an applicable privacy obligation, please contact us and explain your concern.
We will review your complaint and take reasonable steps to investigate and respond.
We encourage you to contact us first so that we have an opportunity to address your concern.
If you are not satisfied with our response, and the Privacy Act 1988 (Cth) applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC website:
https://www.oaic.gov.au/privacy/privacy-complaints
20. Anonymity and pseudonyms
Where reasonably practicable, you may interact with LMentz of Pulse without identifying yourself or by using a pseudonym.
However, this may not be practical where we need your information to provide services, process a booking or payment, communicate with you or meet legal obligations.
21. Automated decision-making and profiling
LMentz of Pulse does not currently use personal information to make significant decisions about individuals solely through automated decision-making or profiling.
If this changes, this Privacy Policy will be updated where required by applicable privacy law.
22. Third-party websites
Our website may contain links to websites operated by third parties.
LMentz of Pulse is not responsible for the privacy practices, content or security of external websites.
You should review the privacy policy of any third-party website before providing personal information to that website.
23. What third parties we receive data from
We may receive information from third-party services where this is necessary to operate our website or provide our services.
For example, this may include information from booking, payment, analytics, website hosting or communication providers.
We do not intentionally purchase personal information about individuals for unrelated marketing purposes.
24. Industry and regulatory requirements
LMentz of Pulse will handle personal information in accordance with applicable Australian privacy laws and other legal or regulatory requirements that apply to our business.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to LMentz of Pulse, we will take reasonable steps to comply with those requirements.
25. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.
The latest version will be published on this page with the date of the most recent update.
We recommend checking this page periodically for any changes.
26. Contact us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
LMentz of Pulse
Website: https://lmentz.com.au
Please use the contact details provided on our website to get in touch.
Last updated: August 2026